Your Ordering FAQ's Answered

In case you were wondering

Answers to your frequently asked questions here

I need a quick quote, or an answer to a question now. What is the best way to contact you?

Enter your enquiry here

Call us for immediate response during standard business hours

Email us for a guaranteed prompt response (we know lots of website enquiries don't get responded to, but we're not like that!)

I don't know what part numbers I need. Can you help?

Yes, that is where we excel!

Get in touch with one of our specialist technical team members now. Many of our customers only know the tractor make and model they’re working on, but not the part numbers they need.

We help you identify the parts you need.

Can you provide parts diagrams?

Yes. Just ask.

Do you have repair literature you can send me?

Yes, we do for many brands. Ask us here.

Do you offer an extended warranty?

Yes. On new parts, we offer an additional 3 months warranty to that offered by the manufacturer.

Check out our guarantees.

Do you offer technical advice?

Yes. We think our knowledge and expertise is among the best there is!

While we are not trained mechanics, we have a lot of expertise in technical tractor part problems and do our best to get you the answers you need.

How do I purchase or place an order?

Contact us and we will get you price and availability on the parts you need.

From there, you can confirm your order with us directly.

I can’t find the part number I need on your website. Does this mean you don’t have it?

No! We have too many parts to list on this site.

We have a huge range of tractor parts in stock in our warehouse, and also express weekly airfreight services from our global network of suppliers.

To make sure you get the right parts for your tractor, we ask you the right questions when you get in touch with us!

If you don't have my part in stock can you source it for me?

Yes. We have a huge range of tractor parts in stock in our warehouse, and for anything we don’t have in stock, we have a large network of global suppliers to draw on.

We have express airfreight shipments arriving every few days.

Where do I find the serial number and other identifying numbers for my tractor?

The tractor serial number (also known as chassis number or identification number) can be found on the ID plate.

The location of this plate varies and is dependent on the manufacturer; your owner’s manual will indicate where it is located for your specific brand & model.

If you’re unsure where it is on your tractor, get in touch and we’ll help locate it.

It is good to know, there are often separate serial numbers for the front axle, transmission and engine. These are located on the respective housings and are sometimes needed to determine the correct parts in these specific areas.

You will not always need the serial number when ordering parts. It depends if the manufacturer has changed the part number for a tractor model at some point.

We can tell you if we need the serial number when we know what parts you’re needing.

What is the delivery time for parts?

Anything from same day/overnight service, to two to three weeks, depending on your location and the part availability.

What price will I pay?

A very competitive price!

We believe the most important thing is to get you the RIGHT parts for your repair job at the RIGHT price.

With multiple serial number changes and supersessions getting the right part can be tricky, but our knowledge and expertise is among the best there is, and our prices are very competitive.

Do you sell parts to suit all tractor brands?

Nearly! Check out the brands we supply parts for here.

Can I return unwanted items?

Mostly, you can.

We will ordinarily accept items for return if they are in original unused/unfitted condition complete with the original packaging.

We will issue a credit or refund minus the freight cost. If the item you are wanting to return is not an item we normally sell, we may not be able to take it back for credit.

If this is the case you will be told at the time of ordering and supply that the item is not returnable. In all instances, prior approval to return an item needs to be obtained from us if you wish to receive a credit or refund.

What if I receive damaged or incorrect items?

We will replace any items that you receive in damaged condition or are incorrect, promptly.

Please contact us straight away - before returning the item. In the case of damaged goods, it is important that all evidence is kept and photos are taken of damaged items and outer packaging so that we can make a freight claim if necessary.

If the damage is visible when you receive the parcel please make reasonable attempts to sign the receipt of the shipment as damaged.

What payment types do you accept?

Payment to New Zealand Bank Account, Australian Bank Account or by Credit Card, including secure gateways Paypal and Poli.

Can I come down to your yard to have a look at your stock?

Absolutely. If you want to check out a part before you purchase and are in the region, you are more than welcome to.

We can always send photos of anything prior to purchase too.

Are your parts genuine, or aftermarket?

We supply aftermarket, OEM and genuine branded tractor parts.

Genuine branded tractor parts are parallel imported branded products. Propart Ricambi demands high-quality standards and will not source parts from suppliers where we deem the quality to be substandard.

You can be sure that the parts we sell are of excellent and enduring quality.

Original equipment manufacturers' names, brands, and part numbers used on this website and other documentation are quoted for reference purposes only and are not intended to suggest that our replacement parts are made by the original equipment manufacturer.

What guarantees do you offer?
Do you ship globally?

Yes. Just ask our team for a shipping price.

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High-quality OEM, aftermarket, and genuine parts in stock.

Our Promises

Why Buy from Us?

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No Risk Guarantee

The right parts or your money back. Where one of our team recommends the part numbers for your tractor...

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Flexible Return Policy

For your peace of mind. We understand sometimes you may order something you don’t end up needing...

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Extended Guarantee

An extra 3 months. We demand high-quality standards, and will not source parts from suppliers...