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Help centre

FAQs

Quotes and ordering

We’re here to help make ordering go smoothly!

I need a quick quote, or an answer to a question now.
What is the best way to contact you?

Call us for immediate response during standard business hours.

Email us for a guaranteed prompt response (we know lots of website enquiries don’t get responded to, but we’re not like that!)

I can’t find the part number I need on your website.
Does this mean you don’t have it?

No! We have too many parts to list on this site.

We have a huge range of tractor parts in stock in our warehouse, and also express weekly airfreight services from our global network of suppliers.

To make sure you get the right parts for your tractor, we ask you the right questions when you get in touch with us!

How do I purchase or place an order?

Contact us and we will get you price and availability on the parts you need.

From there, you can confirm your order with us directly.

If you don't have my tractor part in stock can you source it for me?

Yes. We have a huge range of tractor parts in stock in our warehouse, and for anything we don’t have in stock, we have a large network of global suppliers to draw on.

We have express airfreight shipments arriving every few days.

What price will I pay?

A very competitive price!

We believe the most important thing is to get you the RIGHT parts for your repair job at the RIGHT price.

With multiple serial number changes and supersessions getting the right part can be tricky, but our knowledge and expertise is among the best there is, and our prices are very competitive.

Trade customers may be eligible for wholesale trade pricing – if you have this applied it should be clear when you view a product price. 

If you have any questions feel free to get in touch

Am I eligible for a trade discount?

Trade customers may be eligible for wholesale trade pricing – if you have this applied it should be clear when you view a product price. 

This is normally reserved for those in the tractor servicing, contracting and mechanical trades.

If you think we need to review anything feel free to get in touch

What payment types do you accept?

Online customers are able to make payment at checkout using a Credit / Debit Card, or directly from your bank account using the Account2Account.

On-account customers with accepted trade terms are  also able to pay on invoice.

You can make your payment to our New Zealand Bank Account, Australian Bank Account or by Credit or Debit Card (Visa / Mastercard / AMEX), including secure gateways Paypal and Poli.

Can I come down to your yard to have a look at your stock?

Absolutely. If you want to check out a part before you purchase and are in the region, you are more than welcome to.

We can always send photos of anything prior to purchase too.

Find our contact info here.

I ordered something over phone/email but can’t see the order in My Account. Why is that?

If you ordered within the last 1 hour: Our accounting system syncs with this website every hour, so it might not have had a chance to update itself yet. We recommend checking back after an hour, or giving us a call if you need urgent help with anything.

If you ordered more than 1 hour ago and you still can’t see your order in My Account: We can look into this for you – please Contact Us.

I’ve got a quote from you over phone/email but I can’t see this in My Account?

Our website currently only displays completed orders (both completed online and offline) and doesn’t track your offline quotes.

To accept or discuss an existing quote you received from us, email parts@propart.co.nz or Contact Us, we’ll be happy to help.

ProPart Ricambi

Trusted by Tractors. Parts made easy.

ProPart Ricambi puts the time and effort into finding the right tractor parts so you don’t have to.

Aftermarket, OEM, Genuine or Used – at ProPart you have options.
ProPart Ricambi

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