We’re here to help with your tractor parts questions!
For items listed as ‘Ships immediately’:
Mostly, you can.
We will ordinarily accept items for return if they are in original unused/unfitted condition complete with the original packaging.
We will issue a credit or refund minus the freight cost.
For items listed as ‘Ships in 3-10 days’, or any non-stock items:
We may not be able to take it back for credit as we will be unable to return it to the supplier.
If this is the case you will receive a notice at the time of ordering and supply that the item is not returnable.
In all instances:
Prior approval to return an item needs to be obtained from us if you wish to receive a credit or refund.
We will replace any items that you receive in damaged condition or that are incorrect, promptly.
Please contact us straight away – before returning the item.
In the case of damaged goods, it is important that all evidence is kept and photos are taken of damaged items and outer packaging so that we can make a freight claim if necessary.
If the damage is visible when you receive the parcel please make reasonable attempts to sign the receipt of the shipment as damaged.
At ProPart we believe that doing the right thing matters.
We offer unique guarantees including:
- No risk guarantee – right parts or your money back*
- Flexible return policy
- Extended warranty – 3 months beyond manufacturer’s warranty
View all of the guarantees unique to ProPart here.
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