Returns

For items listed as “ Ships immediately”:

We will accept items for return if they are in original unused/unfitted condition complete with the original packaging.

We will issue a credit or refund minus the freight cost.

For items listed as “Ships in 3-10 days”, or any non-stock items:

We may not be able to take a part back for credit if we don’t normally stock it, and we are unable to return it to our supplier.

However we will do our best to accommodate these returns.

FOR ALL RETURNS:

You will need to let us know you wish to return a part before returning it to us.

Returns will only be accepted within 21 days of invoice date.

We will replace any items that you receive in damaged condition or that are incorrect, promptly.

Please contact us straight away – before returning the item.

In the case of damaged goods, it is important that all evidence is kept and photos are taken of damaged items and outer packaging so that we can make a freight claim if necessary.

If the damage is visible when you receive the parcel please make reasonable attempts to sign the receipt of the shipment as damaged.

At ProPart we believe that doing the right thing matters.

We offer unique guarantees including:

• No risk guarantee – right parts or your money back*
• Flexible return policy
• Extended warranty – 3 months beyond manufacturer’s warranty

View all of the guarantees unique to ProPart here.