Freight & shipping

Yes. We have a huge range of tractor parts in stock in our warehouse, and for anything we don’t have in stock, we have a large network of global suppliers to draw on.

We have express airfreight shipments arriving every few days.

If you can’t find it on our site, contact us with your parts enquiry and we’ll make some enquiries.

Anything from same day/overnight service, to two to three weeks, depending on your location and the part availability.

For items listed as ‘Ships immediately’:

Mostly, you can.

We will ordinarily accept items for return if they are in original unused/unfitted condition complete with the original packaging.

We will issue a credit or refund minus the freight cost.

For items listed as ‘Ships in 3-10 days’, or any non-stock items:

We may not be able to take it back for credit as we will be unable to return it to the supplier.

If this is the case you will receive a notice at the time of ordering and supply that the item is not returnable.

In all instances:

Prior approval to return an item needs to be obtained from us if you wish to receive a credit or refund.

We will replace any items that you receive in damaged condition or that are incorrect, promptly.

Please contact us straight away – before returning the item.

In the case of damaged goods, it is important that all evidence is kept and photos are taken of damaged items and outer packaging so that we can make a freight claim if necessary.

If the damage is visible when you receive the parcel please make reasonable attempts to sign the receipt of the shipment as damaged.

Absolutely. If you want to check out a part before you purchase and are in the region, you are more than welcome to.

We can always send photos of anything prior to purchase too.

You can find our location details here.

Yes, that’s right. Freight pricing is available for most countries through the Cart and shopping process. 

If you’re unsure if you are selecting the right part, be sure to make a parts enquiry with us first to ensure you get what you’re expecting. 

The only address that syncs between our accounting system and your My Account on this website, is the Billing Address.

If you change your Delivery Address on our website, and it is different to your Billing Address here, then our accounting system will not automatically update with your new Delivery Address.

If you have a permanent address change we recommend letting us know directly – email accounts@propart.co.nz or Contact Us here.

For non-permanent address changes, or to send to a delivery address that is not your primary delivery address, simply input your desired delivery address for that order when you place the order.

Order tracking information can be found on your invoice.

When logged in, head to the My Account section for order and invoice history and more.